A Process Design Sprint addresses a wide range of process-related problems that hinder efficiency, productivity, and user satisfaction. Here are some common use cases:
Not all design sprints are equal. We've refined the classic Google Ventures process, originally designed for startups, to suit the complex environments of larger organizations and the challenges they pose.
Limited availability of key stakeholders, conflicting priorities, unclear problems and rigid workflows are just a few.
Our approach avoids these pitfalls. We will do the heavy lifting, the groundwork, setting the stage to ensure your team shines and does what they do best: solve the problem. Depending on availability, your team will only be required for two to four days, and in the background, our experts will do the rest.
The Right Problem
Focus on a specific process that is causing inefficiencies, customer frustration, or other challenges. We ensure the problem aligns with business objectives and has a measurable impact.
Understand the needs, pain points, and expectations of those who interact with the process. Conduct user interviews, surveys, and observations to gain valuable insights.
Your best people work in silos. We will break them to assemble your team of diverse experts, each bringing unique perspectives to find a breakthrough solution.
Egos, pressures of results, and time constraints can impede success. Our facilitators guide your team in overcoming these challenges, fostering teamwork and collaboration.
We begin by understanding your specific goals and the problem you aim to address - this could be a specific task, a sub-process, a larger workflow or even a digital transformation initiative. We then present our approach, ensuring it aligns with your vision, thereby setting the stage for an effective and result-oriented engagement.
We analyze your existing process documentation, including flowcharts, manuals, and data reports. We then conduct extra research to understand the needs and experiences of those who interact with the process, looking to identify any bottlenecks, pain points, or areas for improvement. All these insights are consolidated into the Design Sprint Brief and visualised through powerful diagrams - such as Service Blueprints, which your team will work with during the sprint.
Team Onboarding & Logistics
We work together to assemble a team of cross-functional stakeholders who have a deep understanding of the target process. We include individuals from different departments, such as process improvement, user experience, technology, operations, and ensure the sprint team has diverse perspectives and expertise. At this stage we also recruit and select target employees for prototype testing and organize all the logistics - location, a dedicated workspace, workshop supplies and refreshments.
Design Sprint Workshop: Remote or In-Person
Under the guidance of our seasoned facilitators, your expert team will rapidly progress from problem to a customer-tested prototype in just four days.
After the design sprint concludes, our facilitators meticulously document the entire journey. The comprehensive Replay Report encapsulates all activities, outcomes, and user testing results, presenting a vivid narrative of the sprint. This report distils key learnings and actionable insights, guiding your senior stakeholders in making informed next steps.
RGAX - Building an Internal Innovation Powerhouse
RGA, a global reinsurance leader, transformed with design sprints, embedding them as a core innovation framework, a change management feat w